We are committed to protecting your personal data and respecting your privacy. This privacy policy explains how we collect, use, and look after your personal data when you visit our website or contact us to request our electrical services.

1. Important Information and Who We Are

Voltorb Limited is the data controller responsible for your personal data (referred to as "we", "us", or "our" in this policy).If you have any questions about this privacy policy, please contact us:

Full name of legal entity: Voltorb Limited

Email address: [email protected]

Postal address: Voltorb Limited, 20 Newmarket Avenue, Northolt, UB5 4HA.

Telephone number: 0203 576 0688

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.

2. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

Identity Data: First name, last name.

Contact Data: Billing address, service/property address, email address, and telephone numbers.

Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, and operating system used to access this website.

Usage Data: Information about how you use our website.

We do not collect any Special Categories of Personal Data about you (this includes details about your race, ethnicity, religious beliefs, sex life, sexual orientation, political opinions, trade union membership, or information about your health and genetic/biometric data).

3. How We Collect Your Personal Data

We use different methods to collect data from and about you including through:

Direct interactions: You may give us your Identity and Contact Data by filling in forms on our website, or by corresponding with us by post, phone, email, or messaging services. This includes data you provide when you request a quote or book an electrical service.

Automated technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.

4. How and Why We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., to visit your property, provide an electrical assessment, or carry out electrical installations and repairs).

Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., to manage our relationship with you, ask for a review, or keep our website secure).

Legal Obligation: Where we need to comply with a legal or regulatory obligation (e.g., keeping records for tax and HMRC purposes, or complying with electrical safety certification regulations).

5. Disclosures of Your Personal Data

We do not sell your personal data. We may share your personal data with trusted third parties for the purposes set out below:

Subcontractors: Professional electricians or tradespeople who work directly with us to complete your requested services.

Service providers: IT and administration service providers who support our website, email systems, and scheduling software.

Professional advisers: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

Regulators and authorities: HM Revenue & Customs, building control bodies, or electrical registration bodies (such as NICEIC or NAPIT) based in the United Kingdom who require reporting of processing activities in certain circumstances.

6. International Transfers

We do not transfer your personal data outside the UK or the European Economic Area (EEA).

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

8. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. By law, we have to keep basic information about our customers (including Contact, Identity, and Financial transaction data) for six years after they cease being customers for tax purposes.

9. Your Legal Rights

Under certain circumstances, you have rights under UK data protection laws in relation to your personal data, including the right to:

Request access to your personal data.

Request correction of your personal data.

Request erasure of your personal data.

Object to processing of your personal data.

Request restriction of processing your personal data.

Request the transfer of your personal data.

Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.